Our standard shipping typically takes 7-12 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.

Yes, we offer international shipping. International orders usually take 7-15 business days to arrive, depending on the destination and customs processing times.

You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support, support@airtradecode.com as soon as possible, and we'll do our best to assist you.

We're here to help! You can reach our customer support team through the following channels:

• Email: support@airtradecode.com
• Phone: +27 (74)404-4496
• Live Chat: Available on our website during business hours.

For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.

airtradecode.com accepts the following payment methods :

Credit Card : Visa, MasterCard, American Express, Discover.

airtradecode.com features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.

PayPal : Shop easily online without having to enter your credit card details on the website.

To register for a PayPal account, visit the website paypal.com.

*Please note PayPal is not offered as payment option for Pre Orders.

Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. If your financial institution is unable to resolve the matter, you may contact our support@airtradecode support team for further assistance here.

Once an order has been confirmed, it is processed automatically, which means it cannot be cancelled.

You will still have the option of returning the package to us, as indicated in our Return Policy.

If your order has not been delivered within the estimated timeframe, we recommend:

– Checking your order status here
– Checking that the delivery address is correct
– In the case of a missed delivery, please contact us and we will be happy to assist you

According to the traffic regulation, you can open a claim for damages with the carrier under certain conditions. On the day of delivery, you should accept the package with reservations and sign the receipt. Under the signature, you need to mention the reason, for ex: "damaged package", "crushed box", "open box", "wet box", etc...

You can thereafter proceed to open a claim with the carrier and also attach pictures of the damaged box to support your claim. If you need further assistance, please contact our Client Services team.

If you forgot your password, click on the "Forgot your password?" link on the Login page and follow the procedure to change it. Make sure to check your junk emails as well.

For further assistance, contact us, we will be happy to assist you.

If you want to cancel your Account, please сontact us.

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We ask you to consider that you may still receive several more communications before your request is fulfilled ; we apologize for the inconvenience.

Because sustainability is inherent to the quality of its products and the management of its activities, Air Trade C0de is committed to release collections that reflect its engagement for a better world and a sustainable future.

Conscious of its responsibilities, Air Trade C0de is continuously seeking to perfect its offering for its clients who are looking for responsible luxury.

Air Trade C0de shares a vision, and places at the heart of its strategy the five following priority actions :
- Create a collective commitment and involve all employees in its quest for sustainability
- Reduce the environmental impacts of its activities and supply chain (greenhouse gas, water, waste)
- Offer products that have no damage on the environment
- Involve its suppliers to adhere to its commitments and help them improve their social and environmental performances
- Preserve natural resources – that are at the heart of Air Trade C0de creativity and innovation - and source them in the protection of biodiversity, environment and respect of animal welfare.