Refund and Returns Policy
Refund and Returns Policy
Our Commitment to You
At Air Trade Code, we take pride in delivering luxury garments that elevate your wardrobe. Your satisfaction is our top priority, and we strive to ensure that every piece you purchase meets your expectations. To maintain the quality and exclusivity of our brand, we have established the following refund and returns policy.
ย Exchanges Only
Please note that we do not offer refunds on any items. However, we are happy to provide exchanges for items that do not meet your needs.ย
### Exchange Period
Eligibility: You may request an exchange within 7 days of receiving your order.ย
- Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
### How to Initiate an Exchange
Contact Us: Reach out to our customer service team at support@airtradecode.com to initiate your exchange request.
2. Provide Details: Include your order number and the reason for the exchange in your message.
3. Follow Instructions: Our team will guide you through the exchange process, including how to return the item and select your replacement.
# Additional Information
Return Shipping: Customers are responsible for the cost of return shipping for exchanges. We recommend using a trackable shipping method to ensure your item arrives safely.
- Final Sale Items: Please note that items marked as "final sale" are not eligible for exchange.
### Customer Support
If you have any questions or require assistance regarding our exchange policy, please do not hesitate to contact our customer service team. We are here to help and ensure your experience with Air Trade Code is nothing short of exceptional.
Thank you for choosing Air Trade Code. We appreciate your understanding and look forward to serving you!